Refund policy

We want you to love your purchase! We offer a 30-day return window from the date you receive your order.

30-Day Window Request your return within 30 days of receiving your order.
Original Condition Items must be unworn, unused, with original tags, and packaging.
Proof of Purchase A receipt or proof of purchase is required for all returns.

How to Start a Return

  1. Contact us at info@tgthr.shop to initiate the process.
  2. Once accepted, we'll email you a return shipping label and instructions.
  3. Pack your item securely and send it to the address provided.

Note: Unrequested returns sent back without prior approval will not be accepted.

Promotional & Bundle Offers

If your purchase included a free promotional item, that free item must be returned alongside the paid product. If kept, the full price of the promotional item will be deducted from your refund.

Non-Returnable Items & Exceptions

Certain items cannot be returned due to hygiene, safety, or custom production reasons:

  • Perishables: Food, flowers, or plants
  • Custom Products: Special orders or personalized items
  • Personal Care: Beauty goods and intimate products
  • Hazmat: Hazardous materials, flammable liquids, or gases
  • Final Sale: Sale items and gift cards

Exchanges

The fastest way to get what you want is to return your original item. Once approved, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to the same original condition requirements.

Refund Details

We'll notify you once weโ€™ve received and inspected your return. If approved, youโ€™ll be automatically refunded on your original payment method within 10 business days. (Keep in mind your bank may take additional time to post the transaction). There is a 15% restocking fee.

If more than 15 business days have passed since your approval, reach out to us at info@tgthr.shop.

Damaged or Incorrect Orders?

Please inspect your order as soon as it arrives. If your item is defective, damaged, or wrong, contact us immediately at info@tgthr.shop so we can evaluate the issue and make it right.