Refund policy
Last updated: September 28, 2026
You have 14 days from delivery to request a return or exchange.
Please note: a 15% restocking fee is deducted from every refund. Return labels and exchanges are free. Original shipping charges are not refunded unless we made a mistake.
What can be returned
Items must be unworn, unwashed and unused, with original tags attached, and free of scents, stains, odors, deodorant, makeup or pet hair.
These can't be returned or exchanged:
- Items marked Final Sale on the product page
- Gift cards
- Customized or personalized items
How to start a return or exchange
- Email info@tgthr.shop within 14 days of delivery with your order number, the items you're sending back, and whether you want a refund or an exchange (and the size or color you want).
- We'll email you a free return label and instructions.
- Pack the items securely and ship them within 7 days of getting the label.
Returns sent without our approval may not be accepted.
Refunds
We'll email you once we receive and inspect your return. Approved refunds, minus the 15% restocking fee, go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If you used a discount, your refund is based on what you actually paid.
If a return doesn't meet the conditions above, we'll let you know and ship it back to you.
Free items and bundles
If your order came with a free item tied to a paid item, please return the free item with it. If you keep the free item, the price we normally sell it for will be deducted from your refund. Items bought as a discounted bundle are refunded at the bundle price paid for each item.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email info@tgthr.shop with your order number and a photo. Please report shipping damage or wrong items within 14 days of delivery. If a product has a manufacturing defect, contact us any time. We'll send a replacement or a full refund, including shipping, with no restocking fee. This policy doesn't limit your warranty rights under the law.
Pre-orders and cancellations
See our Cancellation Policy.
Questions
Email info@tgthr.shop. If more than 15 business days have passed since your return was approved and you haven't received your refund, let us know.